Notice regarding the delay of international mail
Notice regarding the delay of international mail and tracking information for the Japan Post
According to information of the Japan Post, due to the global spread of the COVID-19 virus, measures as the suspension of acceptance of international mail have been taken.
Furthermore the number of incoming and outgoing flights in and out of Japan has been drastically reduced, resulting in many routes of transportation being cut off at the moment.
As a result, a considerable delivery delay is expected for each country / region, as well as a delay in online updates of the delivery status.
This includes all delivery methods offered by the Japanese Post.
List of countries is updated by Japan Post, so if you have any questions if shipping is available you can check if your county is listed.
- Regarding the handling status of mail in each country/region
- Regarding delay of international shipping to various countries and territories
We apologize for the inconvenience caused to our customers.
Although it may take longer than usual for your package to arrive, deliveries could be delayed a month or more using Postal Parcel Surface ,we deeply appreciate your understanding and cooperation.
Please do not hesitate to contact us by email if you have any questions and concerns.
LIST BELOW WILL BE UPDATED WHEN AVAILABLE, IF QUESTIONS PLEASE CHECK JAPAN POST WEBSITE FOR FULL LIST.
EMS- at this time for these countries only(please know there still may be delays and that it may change):
- South Korea
- Viet Nam
- New Zealand
- United States of America
- United Kingdom of Great Britain and Northern Ireland
- South Africa
- Saudi Arabia
Countries: NO SHIPPING AT THIS TIME AVAILABLE
- Antigua and Barbuda
- British Virgin Islands
- Burkina Faso
- Central Africa
- Costa Rica
- Comoros Islands
- Dominican Republic
- East Timor
- El Salvador
- French Guiana
- North Korea
- Saint Christopher and Nevis
- Saint Vincent
- Saint Lucia
- Sao Tome and Principe
- Sierra Leone
- South Sudan
- St. Pierre and Miquelon
- Tristan da Cunha