Notice regarding the delay of international mail
Notice regarding the delay of international mail and tracking information for the Japan Post
According to information of the Japan Post, due to the global spread of the COVID-19 virus, measures as the suspension of acceptance of international mail have been taken.
Furthermore the number of incoming and outgoing flights in and out of Japan has been drastically reduced, resulting in many routes of transportation being cut off at the moment.
As a result, a considerable delivery delay is expected for each country / region, as well as a delay in online updates of the delivery status.
This includes all delivery methods offered by the Japanese Post.
- Regarding the handling status of mail in each country/region
As of now, it is expected to take more than two weeks to load international mail destined for the United States on aircraft.
- Regarding delay of international mail to the United States https://www.post.japanpost.jp/int/information/2020/0409_03_en.html
- Regarding delay of international shipping to various countries and territories https://www.post.japanpost.jp/int/information/2020/0423_01_en.html
We apologize for the inconvenience caused to our customers.
Although it may take longer than usual for your package to arrive, deliveries could be delayed a month or more ,we deeply appreciate your understanding and cooperation.
Please do not hesitate to contact our Customer Support, if you have any questions and concerns.
SURFACE/AIRMAIL/EMS at this time for these countries only(please know there still may be delays):
Republic of Korea
- Isle of Man
- Hong Kong
Countries: SURFACE ONLY AT THIS TIME
- United States of America
- Puerto Rico
- South Africa
- Russian Federation
- United Arab Emirates
- El Salvador
- Costa Rica
- Saudi Arabia
- Papua New Guinea
- American Samoa
- Virgin Islands
Countries: AIR / EMS
- New Zealand
Countries: NO SHIPPING AT THIS TIME AVAILABLE
- Cayman Islands
- Ivory Coast