FAQ

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I made a mistake with my order, can I change it?

Please contact us as soon as possible, if it hasn't been shipped out we might be able to change or add to your order. Please email us.

Can I cancel an existing order?

Orders that have already been shipped cannot be cancelled. If you have placed an order we may not be able to cancel or refund, please be aware when placing an order and make sure you are ready to purchase.

Once an order has been submitted we cannot cancel, before proceeding to checkout make sure your order is correct. if you have any questions or concerns please contact us before placing order.

 

Are your items new or used(second hand)?

Items are used (second hand). Packages might be unopened or opened. All  items will be marked used(second hand) or new condition. Many items are hard to find,  most of them will have wear/marks or signs of use, but we will advise on condition of items in particular. 

Any electrical items are checked if powering up, but these are used items so please understand that when purchasing. 

Figures/Models in sealed boxes are new condition, and have not been displayed or taken out of package. Boxes are considered second hand since they have been in hands of collectors or stores. 

Outer boxes do have some wear on them depending on condition.  The outer box may have damage such as threads, dents, tears, and dirt, the film on the surface may be peeling off.

 

Figures/Models that are marked second hand but still new condition, what does it mean?

Figures are marked as second because they are from collectors  and/or store inventory. Some boxes have been opened already (unless stated that they are still sealed), while some are still sealed.  All parts are still sealed and/or included and have not been removed (unless stated). Outer boxes do have some wear on them depending on condition.  The outer box may have damage such as threads, dents, tears, and dirt, the film on the surface may be peeling off. Figures inside are still in original seal
Figures/Models are new condition(unless stated) ,since they are from collectors and/or store inventory and are marked as second hand. Boxes that are opened are checked to make sure all parts are there (boxes that are still sealed will not be opened). It is considered second hand because it is second hand item purchased from stores or collectors.

 

Figures /Models marked as used and/or open box item, have been removed or taken out of packages. If there are open box items, we will check for parts included.

 

Sold out items

Since some of our items are hard to come by or complicated to source, they move quickly. We do what we can to have stock. So if it is Sold Out we do not have any time frame for when these items will be available again.

We apologize for any items being out of stock. Magazines if sold out we may be able to get issues for you, please send us an email and we will let you know. For anything else email us!

  

 

Notices

With any of our items prices our subject to change without notice due to increased shipping and custom rates.

Thank you for understanding. 

Any questions please send us an email: support@jdmtengoku.com