FAQs

Are your items new or used?

Most times they are used (second hand). But all of our items will be marked new or used. Since some of these  items are hard to find,  most of them will have wear/marks or signs of use, but we will advise on condition of items in particular. 

Any electrical items are checked if powering up, but these are used items so please understand that when purchasing. 

Figures in sealed boxes are new, and have not been displayed or taken out of package. Boxes are considered used since they have been in hands of collectors or stores.

 

Figures that are marked used but still new condition, what does it mean?

Figures are marked as used because they are second hand from collectors or store inventory. Some boxes have been opened already (unless stated that they are still sealed). Outer boxes do have some wear on them depending on condition.  The outer box may have damage such as threads, dents, tears, and dirt, the film on the surface may be peeling off. Figures inside are still in original seal( unless stated). Figures are new, but since from collectors or stores are marked used since second hand. Boxes that are opened are checked to make sure all parts are there (boxes that are still sealed will not be opened). It is considered used because it is second hand item purchased from stores or collectors.

All parts are still sealed or included and have not been removed.

The item I want to purchase is sold out?

Since some of our items are hard to come by or complicated to source, therefor they move quickly. We do what we can to have stock. So if it is Sold Out we do not have any time frame for when these items will be available again. We apologize for any items being out of stock. Please sign up for our news letter and receive updates and news whenever items are in stock or new arrivals. So leave us your email and keep in touch and don't worry we'll try to get your next treasure! If any of the products that are sold out you are interested in lets us know. Magazines if sold out we may be able to get issues for you, please send us an email and we will let you know. For anything else email us!

 

How secure is your website 

Certified Level 1 PCI DSS compliant

 

I made a mistake with my order, can I change it?

Please contact us as soon as possible, if it hasn't been shipped out we might be able to change or add to your order. Please email us.

 

Can I cancel an existing order?

Orders that have already been shipped cannot be cancelled. If you have placed an order we may not be able to cancel or refund, please be aware when placing an order and make sure you are ready to purchase.

Once an order has been submitted we cannot cancel, if you have any questions or concerns please contact us before placing order.

 

Notices

With any of our items prices our subject to change without notice due to increased shipping and custom rates.

Thank you for understanding. 

Any questions please send us an email: support@jdmtengoku.com