FAQs

Are your items new or used?

Most times they are used (second hand). But all of our items will be marked new or used. Since some of these  items are hard to find,  most of them will have wear/marks or signs of use, but we will advise on condition of items in particular. 

Any electrical items are checked if powering up, but these are used items so please understand that when purchasing. 

 

The item I want to purchase is sold out?
Since some of our items are hard to come by or complicated to source, therefor they move quickly. We do what we can to have stock. So if it is Sold Out we do not have any time frame for when these items will be available again. We apologize for any items being out of stock. Please sign up for our news letter and receive updates and news whenever items are in stock or new arrivals. So leave us your email and keep in touch and don't worry we'll try to get your next treasure! If any of the products that are sold out you are interested in lets us know. Magazines if sold out we may be able to get issues for you, please send us an email and we will let you know. For anything else email us!

 

How secure is your website 

Certified Level 1 PCI DSS compliant

 

I made a mistake with my order, can I change it?

Please contact us as soon as possible, if it hasn't been shipped out we might be able to change or add to your order. Please email us.

 

Can I cancel an existing order?

Orders that have already been shipped cannot be cancelled. If your order has not shipped out we may be able to cancel.

 

Notices

With any of our items prices our subject to change without notice due to increased shipping and custom rates.

Thank you for understanding. 

Any questions please send us an email: support@jdmtengoku.com