Shipping & Delivery

Do you ship to my country?

Yes, we do ship internationally ,we ship almost anywhere in the world.

Depending on location ,please contact us if not sure.

Some areas will be faster for shipping then others. Again that depends on country postal service and customs.

PLEASE BE AWARE WHEN ORDERING:

Shipping at this time depending on location can take up 1-3 months or longer, if you are wanting to purchase products. After arrival in country, shipping may still be delayed, by your country postal service and customs. Also depending on some locations shipping may not be available. Again these are estimates by the postal services, they may or may not be longer or shorter. We want you to be aware so if you are purchasing it will take time. Thank you for understanding.

Notice regarding the delay of international mail and tracking information for the Japan Post

According to information of the Japan Post, due to the global spread of the COVID-19 virus, measures as the suspension of acceptance of international mail have been taken.

Furthermore the number of incoming and outgoing flights in and out of Japan has been drastically reduced, resulting in many routes of transportation being cut off at the moment.

As a result, a considerable delivery delay is expected for each country / region, as well as a delay in online updates of the delivery status.

This includes all delivery methods offered by the Japanese Post.

    • Regarding the handling status of mail in each country/region EMS/AIR/SURFACE     

         https://www.post.japanpost.jp/int/information/overview_en.html

As of now, it is expected to take more than two weeks to load international mail destined for the United States on aircraft. 

  • Regarding delay of international mail to the United States

      https://www.post.japanpost.jp/int/information/2020/0423_03_en.html

We apologize for the inconvenience caused to our customers.

Although it may take longer than usual for your package to arrive, deliveries could be delayed a month or more ,we deeply appreciate your understanding and cooperation.

Please do not hesitate to contact our Customer Support, if you have any questions and concerns.

 

Shipping Costs

Our shipping is handled by Japan Post.

The shipping being used is described below.

Post Parcel-Surface                  (1-3months) SURFACE MAIL ONLY AT THIS TIME

                                                                       FOR CERTAIN COUNTRIES

 

EMS                                        ()   AVAILABLE FOR CERTAIN COUNTRIES

AIR                                       ()   AVAILABLE FOR CERTAIN COUNTRIES

ePacket Light-                            ()  NOT AVAILABLE 

Small Packet-Registered SAL         () NOT AVAILABLE 

 

These are just an estimate, sometimes it will be faster or slower, but it depends on your countries postal and customs service. Many times packages will get there faster then our estimated shipping times. 

 All packages are shipped directly from Japan. Handled by Japan Post unless other wise stated. We ship almost anywhere in the world. Depending what is available for your country,

Depending on what shipping methods are available in your country, your package may be limited by what is available. 

These times are the usual amount of time it takes and packages can be delayed for any number of reasons. Because such delays are out of our control, delays do happen, depending on country and customs and postal service of country being shipped to.

Certain areas shipping options are limited. Areas in Central America,South America and Africa will display in shipping what is available. Any questions email us and we can check for your area.

If packages will be over a certain weight or too heavy will ship EMS.

Please email us and let us know if you have questions. Just let us know in subject what it is about. support@jdmtengoku.com

 

 

 

When is my order shipped?

All orders placed with us are usually processed within (3-5 business days; which fall between Monday - Friday). We do not process orders on weekends or Japanese national holidays.

Your packet will be shipped within 3-5 business days  after order confirmation and full payment.

 

Shipping Time

It takes approximately 7 to 45+ days for mail to arrive at destination, if using EMS will be the fastest, using other shipping method,  depending on your location it may take time for your product to reach you. This is just an estimate sometimes it will be faster or slower, but it depends on your countries postal and customs service. Many times packages will get there faster then our estimated shipping times. 

But since the delay in shipping around the world has been affected by the virus , actually times or delivery are not known. Shipping again will take some, thank you for your patience.

Potential delays caused by  either/both postal service of destination country or customs are not included in the estimated shipping time. If you live in a country with strict customs, please factor in some additional time for customs clearance.

Notice regarding the delay of international mail and tracking information for the Japan Post

According to information of the Japan Post, due to the global spread of the COVID-19 virus, measures as the suspension of acceptance of international mail have been taken.

Furthermore the number of incoming and outgoing flights in and out of Japan has been drastically reduced, resulting in many routes of transportation being cut off at the moment.

As a result, a considerable delivery delay is expected for each country / region, as well as a delay in online updates of the delivery status.

This includes all delivery methods offered by the Japanese Post.

  • Regarding the handling status of mail in each country/region

https://www.post.japanpost.jp/int/information/overview_en.html

As of now, it is expected to take more than two weeks to load international mail destined for the United States on aircraft.

  • Regarding delay of international mail to the United States

      https://www.post.japanpost.jp/int/information/2020/0423_03_en.html

  • Regarding delay of international shipping to various countries and territories                                            

     https://www.post.japanpost.jp/int/information/overview_en.pdf

We apologize for the inconvenience caused to our customers.

Although it may take longer than usual for your package to arrive, deliveries could be delayed a month or more ,we deeply appreciate your understanding and cooperation.

Please do not hesitate to contact our Customer Support, if you have any questions and concerns.

 

 

Do you provide a tracking number?

If the shipping choice has tracking available you will be provided with one.

Japan Post website has information on tracking services available depending on location. Also sometimes tracking is limited, depends on country and also what is available. Tracking might only be able to show here in Japan, up to when leaving. Check with your local carrier also. Tracking will be limited to what is available.

https://www.post.japanpost.jp/int/ems/delivery/ems_search_en.html#r-sal

For faster shipping and full tracking you will have to upgrade to EMS.

 

Undeliverable Orders or packages shipped back to sender  

In case an order could not be delivered due to a wrong address, the package/items not being claimed or being refused by the addressee, it will be returned to us. To resend undelivered shipments, additional shipping fees will apply.

If any packages are in delivery but then in retention, if not picked up by customer it will be returned to us if possible.

If your package is in “Retention” it normally means that it is being held at the local post office and waiting to be picked up.

Your package cannot be delivered and requires an action from you; we recommend contacting your local post office as soon as possible. 

Please contact your local postal service to arrange for picking up or redelivering of the package to your address.